Civilized 'Eternal' Hoodie

Refund & Return Policy

We want you to be satisfied with your purchase. Please review our policy carefully before submitting a return request.

30-Day Return Window

Returns are accepted within 30 days of delivery.

To be eligible for a return:

• Items must be unworn, unwashed, and in original condition

• Original tags must be attached

• Items must be returned in original packaging, if applicable

Items showing signs of wear, damage, odor, or alteration will not be accepted.

Refunds

• Approved returns will be refunded to the original form of payment

• Shipping costs are non-refundable

• Refunds are processed after the item is received and inspected

• Please allow 5–7 business days for the refund to reflect after processing

Exchanges

• Marked-down / sale items are exchange only

• No refunds on discounted items

• Exchanges are subject to availability

Fast Exchange Option:
For exchanges only, simply email us:

• Your order number

• Your return tracking number

• The item you are exchanging

Once this information is received, we can issue a store gift card immediately, allowing you to place a new order right away—no need to wait for the item to arrive and be processed.

Final Sale Items

Items marked Final Sale are not eligible for returns or exchanges.

How to Start a Return

Before shipping your return, please contact us via email and include:

1. Photos of the item(s) you are returning

2. Your order number

3. Your tracking number once shipped

Returns sent without prior contact or approval may not be accepted.

Contact Information:
📧 Email: Info@thefreshnfitted.com
📞 Phone: 209-423-3771

Return Shipping Instructions

All returns and exchanges must be shipped via insured, trackable mail in a secure package.

We are not liable for packages lost in transit. Customers are responsible for retaining tracking information and proof of shipment.

Return Address:

ATTN: Fresh N Fitted Returns
1 Sun Valley Mall
Suite A126
Concord, CA 94520

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos so we can assist you.